Return and Refund Policy for ShopNRack

1. Overview

At ShopNRack, we prioritize customer satisfaction. If you are not completely happy with your purchase, we’re here to help. Please review our Return and Refund Policy for guidance on how to initiate returns or claim refunds.

2. Returns

a. Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • Be unused, unwashed, and in the same condition you received it.

  • Be in the original packaging.

  • Accompanied by proof of purchase or receipt.

b. Non-Returnable Items

Certain items are exempt from returns:

  • Customized or personalized products.

  • Items marked as final sale.

  • Perishable goods (e.g., food, plants).

c. Timeframe for Returns

  • You must initiate a return within 30 days of receiving your item.

d. How to Initiate a Return

  • Contact us at hello@shopnrack.com with your order details.

  • Once approved, you will receive instructions for shipping the item back.

  • Customers are responsible for return shipping costs, unless the return is due to an error on our part.

3. Refunds

a. Eligibility for Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

b. Refund Processing

  • Approved refunds will be processed within 5-10 business days.

  • The refund will be applied to your original method of payment.

c. Partial Refunds

Partial refunds may be granted for:

  • Items not in their original condition.

  • Items returned beyond the 30-day window but approved at our discretion.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at hello@shopnrack.com.

5. Cancellations

Orders can be canceled within 24 hours of placement. Contact us promptly to request a cancellation. Once the order has been processed, it cannot be canceled.

6. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you.

7. Contact Us

If you have any questions or need assistance with returns or refunds, please contact us:

  • Phone: +1 (774) 335-5179

  • Email: hello@shopnrack.com

  • Address: 530 Martin St., Milton, ON L9T 3H6